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About Us

Hendersons Travel in Hawick and Kelso Travel in Kelso are locally owned and operated travel agencies in the Scottish Borders trading as managed branches of Hays Travel.

Hendersons Travel started in its present form in 1968 and Kelso Travel was opened in 1983. Over the years both branches have gained a reputation for offering top-class service to the communities of the Scottish Borders. Our friendly staff have the experience, knowledge and technology to help find you the right holiday at the right price.

Hays Travel is the UK's largest travel agency group. Now a UK-wide company, its roots in the north-east of England serve Borderers particularly well with an enhanced offering from Newcastle Airport. Annual turnover of more than £2bn creates enormous buying power, while Hays Travel’s cutting-edge technology offers new levels of efficiency. Fully ABTA and ATOL bonded, Hays Travel offers complete financial security.

ABTA and ABTA membership help holidaymakers to get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you via ABTA's Code of Conduct. All the package and 'Flight-Plus' holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.

We also subscribe to ABTA’s scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure and to find further information on the code and ABTA’s assistance in resolving disputes. Additionally, you have access to the government's Alternative Dispute Resolution service and the European Commission's Online Dispute Resolution platform, which is a means of registering your complaint but will not determine how your complaint should be resolved.

For more information on ABTA, its financial protection scheme, consumer benefits, Code of Conduct and the arbitration scheme available to you if you have a complaint, write to ABTA, 30 Park Street, London SE1 9EQ, call 020 3117 0581 or visit www.abta.com.

ABTA offers a holiday checklist for disabled and less mobile passengers.

For customers' complete financial protection, all holidays including flights are covered by ATOL. When you pay, the ATOL-protected elements of your holiday (such as flights, hotels and other services) will be listed on the ATOL Certificate given to you – please check all expected items are listed on it. For information about ATOL, click here. For more information about financial protection and the ATOL Certificate, click here.

ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.

Please refer to the Foreign and Commonwealth Office for advice and information about the countries you are visiting, including visas, passports and health, and consult the FCO's Travel Aware service to help make informed decisions about travelling abroad. Use the Passport Service to apply for, renew or replace your passport. Information about passports and visas can be found here. Further information about the health requirements of the country you will be visiting, including vaccinations, can be found here and here.

For a text-only version of our website, please click here.

No fees apply for payment by debit card, credit card, cash or bank transfer. We no longer accept payment by American Express or cheque.

For further information about any of the above, please contact us.

Hendersons Travel Agencies Ltd is registered in Scotland, company number SC248866. VAT no 919 7161 02. Registered office: 18 High Street, Hawick TD9 9EH.

Hays Travel Ltd is registered in England, company number 01990682. VAT no 193 1671 95. Registered office: Gilbridge House, Keel Square, Sunderland SR1 3HA.


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